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Privacy policy

Last updated: July 2026

At Ummah Markaz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, shop with us, or contact our team (collectively, our "Services").

By using our website, you agree to the practices described in this policy. If you have any questions or concerns, please don't hesitate to reach out to us directly.

At a Glance

  • We only collect data necessary to fulfill your orders and improve your shopping experience.

  • We never sell your personal information to third parties.

  • You can request to view, edit, or delete your personal data at any time.

1. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our business practices, legal requirements, or service updates. Whenever we make changes, we will post the revised policy here and update the "Last updated" date above.

2. How We Collect and Use Your Personal Information

Over the past 12 months, we have collected information to deliver, improve, and secure our services. The type of information we collect depends on how you interact with our website:

Information You Provide Directly

  • Contact Details: Your name, email address, phone number, and shipping/billing address.

  • Order Details: Payment confirmations, order history, and items purchased.

  • Account Details: Your account credentials, username, and security preferences.

  • Customer Support: Information and messages you send us when requesting assistance.

Information Collected Automatically - Usage Data

When you visit our site, we automatically collect basic technical data using cookies and web beacons. This includes your IP address, browser type, device details, network connection, and how you interact with our pages.

Information Obtained from Third Parties

We may receive information from verified service providers who assist our business operations:

  • Technical and e-commerce infrastructure platforms (such as Shopify).

  • Payment processing partners who securely handle transaction details to fulfill your orders.

3. How We Use Your Personal Information

  • Fulfilling Orders: To process payments, ship packages, and send tracking notifications.

  • Customer Support: To answer your questions, handle returns, and troubleshoot issues.

  • Security & Fraud Prevention: To protect our platform, buyers, and vendors against unauthorized activities.

  • Service Updates: To keep you informed about order status, platform updates, and relevant offers.

4. How We Share Personal Information

We only share your information with trusted partners who help us operate our business, such as payment gateways, shipping carriers, and customer support tools. We do not sell your personal data.

5. Security and Data Retention

While no online platform can guarantee absolute security, we employ industry-standard encryption and technical safeguards to protect your personal information. We retain your data only for as long as necessary to fulfill your orders, resolve disputes, and comply with legal requirements.

6. Your Privacy Rights

Depending on where you live, you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request the deletion of your personal data.

  • Receive a portable copy of your information.

7. Contact Us

If you have questions about your privacy, wish to exercise your rights, or need assistance, please contact our team:

  • Email: support@ummahmarkaz.com

  • Mailing Address: 1925 St Clair Ave NE #200, Cleveland, OH 44114, United States